Reev Terms and Conditions

Last updated: July 2025

1 Accepting these Terms

Welcome to Reev, a dating application provided by Open Dialogue Pty Ltd (ACN 684 446 268) (Open Dialogue, we, us, our). "Reev" is our brand name and registered trade mark. Your contract is with Open Dialogue.

By verifying your mobile number and clicking "I accept" — before entering any further profile information — you agree to be bound by these Terms and Conditions (Terms). If you do not agree, do not use the Services.

2 Eligibility, Account & Representations

2.1 Eligibility

Reev is for adults 18 years and older. We may ask you to complete age‑verification steps (ID check or facial age estimation). If you cannot prove you are 18+, you cannot use Reev.

2.2 Account creation

You must create an account (Account) with accurate information and keep it up to date. You are responsible for securing your credentials and for all activity on your Account.

2.3 Prohibited account conduct

You must not:

• impersonate another person or entity;
• create multiple or fraudulent Accounts;
• share your login credentials;
• obtain or share external contact details outside the authorised Reev flow.

2.4 Compliance with the Online Dating Industry Code

We comply with the Australian Online Dating Industry Code (in force since 1 April 2025). We may suspend, verify or remove Accounts to meet our Code obligations.

2.5 Law‑enforcement cooperation

We may preserve and disclose User Content and account information as required by law, subpoena or regulator request.

2.6 Representations

You represent and warrant that:

• you are at least 18 years old and legally entitled to enter this contract;
• all information you provide is accurate and not misleading; and
• you have all necessary rights to upload any User Content and doing so does not infringe any third‑party rights or violate any law.

3 The Reev Dating Experience

Reev guides users through four milestones:

We may change session lengths, frequency or milestone requirements at our discretion. You are responsible for showing up at scheduled times; missed sessions do not entitle you to refunds.

4 Community Guidelines & Safety

4.1 Prohibited conduct

Users must not engage in:

• hate speech;
• harassment or bullying;
• discrimination;
• explicit sexual content or pornography;
• spamming or scamming; or
• any other illegal or harmful behaviour.

Violation may lead to suspension or termination without refund. Reev does not provide medical, psychological or relationship advice.

4.2 Safety when meeting offline

When arranging an in‑person Meet‑Up you must take reasonable precautions, such as meeting in a public place and informing a trusted contact.

5 Fees, Trials & Subscriptions

All prices are in Australian dollars and inclusive of GST unless stated otherwise.

5.1 Free and paid Services

Some features are free; premium features require a recurring Subscription described in‑app or on our website. Subscriptions bill monthly and auto‑renew unless cancelled before the next billing date.

5.2 Fee changes

We may change the Fees at any time. We'll give you at least 30 days' notice (in‑app or by email). New Fees take effect at your next billing cycle unless you cancel before the change applies.

5.3 Trials

If you receive a free trial, full fees apply at the end of the trial unless you downgrade or cancel.

5.4 Upgrades & downgrades

Upgrade: charged immediately; premium features unlock instantly.

Downgrade or cancellation: takes effect at the end of the current billing period; fees already paid are non‑refundable.

5.5 Payment processing

We use third‑party payment processors. We may change payment processors at any time; continued use is deemed consent.

5.6 Failure to pay

If a payment fails we may suspend or terminate your access.

5.7 Chargebacks

If a chargeback occurs, we may debit you for our reasonable costs and suspend the Account until resolved.

5.8 Future one‑off digital purchases

If we introduce single‑purchase digital items or unlocks, those purchases will be non‑refundable once delivered, except where a non‑excludable law requires otherwise.

6 Licence to Use Reev

During the Term we grant you a non‑transferable right to access and use the Services in accordance with these Terms. You must not:

• reverse‑engineer, resell, scrape or interfere with the Services;
• introduce viruses or circumvent security;
• use Reev to transmit unlawful or offensive material.

7 Availability, Disruption & Downtime

We aim for high availability but do not guarantee 100 % uptime. Services may be interrupted for maintenance, emergencies, or issues with third‑party providers.

8 Intellectual Property & User Content

8.1 Our IP

We own all intellectual‑property rights in Reev. You must not copy or misuse our IP.

8.2 Your content licence

By uploading content you grant us a world‑wide, royalty‑free licence to host, store, transmit, analyse, improve and promote the Services.

The User Content licence survives termination solely to the extent necessary for legally required backups and dispute resolution.

8.3 User content warranties

You warrant you have all rights to the content you upload and that it is lawful.

8.4 Analytics

We may create anonymised statistical data from usage of the Services for improvement, trend analysis and research.

9 Privacy & Data Handling

We collect and handle Personal Information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including APP 8 for overseas disclosures (AWS & Supabase).

9.1 Data security & backups

We take reasonable steps to secure Your Data; you remain responsible for back‑ups of your own systems.

9.2 Data retention

On Account deletion we retain data only as required by law or for legitimate business purposes.

9.3 Law‑enforcement requests

See § 2.5 above.

9.4 Notifiable data breaches

If we become aware of an eligible data breach affecting Personal Information, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Privacy Act 1988 (Cth).

9.5 Communications and marketing consent

9.5.1 Email Marketing

When you submit our contact form, you may choose to opt in to receive marketing communications from us. This includes:

• Product updates and launch announcements
• News about Reev features and improvements
• Occasional promotional offers and content

Your consent: Marketing emails are only sent with your explicit consent.

Transactional emails: We will always send important service emails (account confirmations, password resets, service notifications) regardless of your marketing preferences, as these are necessary for the service.

9.5.2 SMS and Phone Marketing

When you join our waitlist or submit our contact form with your phone number, you consent to receive SMS messages and phone communications from us. This includes:

• App launch notifications and early access invitations
• Important product updates and announcements
• Occasional promotional messages
• Service-related notifications

Waitlist consent: By joining our waitlist, you automatically consent to receive both email and SMS marketing communications.

Contact form consent: SMS marketing is included in your general marketing consent when you opt in via our contact form.

9.5.3 Unsubscribing

Email: You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Contacting us directly via our contact form
• Updating your email preferences in your account settings (when available)

SMS: You can unsubscribe from SMS marketing at any time by:

• Replying "STOP" to any marketing SMS
• Contacting us directly via our contact form
• Updating your SMS preferences in your account settings (when available)

9.5.4 Data Management

Data retention: We retain your marketing consent preferences and related timestamps for compliance and legal purposes. If you unsubscribe, we keep a record to ensure we don't accidentally re-add you to marketing lists.

Third-party services: We use trusted service providers to deliver our communications. These providers are bound by strict data protection agreements and only process your data as instructed by us.

10 Consumer‑Law Rights

Nothing in these Terms excludes or modifies any non‑excludable rights under the Australian Consumer Law. Subject to those rights, we do not offer refunds for change of mind.

11 Liability & Indemnity

11.1

To the maximum extent permitted by law we are not liable for:

• interactions between users (including in‑person meetings);
• your computing environment;
• use of the Services by anyone other than you.

11.2

Neither party is liable for Consequential Loss.

11.3

Where permitted, our liability is limited to resupplying the Service or the amount you paid in the previous 12 months, or AU$1,000 if you paid nothing.

11.4 Indemnity

You indemnify us against any claim arising from:

• your breach of these Terms;
• your content;
• any in‑person meeting arranged through Reev.

11.5 Survival

Clauses 6, 8, 9, 11 and any clause intended to survive termination will survive expiry or termination of these Terms.

12 App‑Store Terms

Apple iOS

The mandatory Apple Digital Services Agreement third‑party‑beneficiary clause (Schedule 1) is incorporated by reference and applies in full.

Google Play

The mandatory Google Play Developer Distribution Agreement clauses are incorporated by reference.

13 Suspension & Termination

We may suspend or terminate your access for breach, non‑payment, legal requirement, Code compliance or if we discontinue the Services (90 days' notice + pro‑rata refund).

You may terminate at any time through the app; it takes effect at the end of the current billing period.

14 General

Variation – 30 days' notice; pro‑rata refund if you do not accept (excluding fee changes covered in § 5.2).

Events outside our control – No liability for delay caused by factors beyond reasonable control.

Governing law – New South Wales, Australia.

Notices – By email to the address on your Account.

Relationship – No partnership, joint venture or employment is created.

15 Definitions

Account – your registered profile to access the Services.

Consequential Loss – indirect or special loss, including lost profit, data or goodwill.

Meet‑Up – an in‑person meeting (or video call) arranged through Reev once milestone criteria are met.

First Date, Next Date, Flash Date – as described in § 3.

Personal Information, Your Data, Services, Subscription – as described in context.