Privacy Policy

Last updated: 25 October 2026

Reev Australia Pty Ltd (ACN 684 446 268) ("Reev", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website or the Reev mobile application.

1. Scope of this Policy

This policy applies to:

  • visitors to the Reev website (including contact forms and informational pages)
  • users of the Reev mobile application

Different types of information may be collected depending on how you interact with Reev.

2. Information Collected via Our Website

When you visit or interact with our website, we may collect the following information.

Website forms

  • Contact enquiries: your name, email address, optional mobile number, message and any marketing preferences you select.
  • Waitlist and access applications: your name, mobile number, email address, postcode, age range, gender and optional referral code.
  • Casting applications: your name, mobile number, registration source and browser user agent.
  • Student promotion claims: your mobile number, student email address, your date's first name and confirmation of the promotion terms.

We use form information to respond to enquiries, consider casting applications, verify promotion claims and prevent misuse.

We use waitlist and access information to manage access, contact applicants, maintain a balanced and local user base, prevent misuse, and operate limited-access releases of Reev.

Technical information and install links

Website requests may include your IP address, browser type, user agent and device information. We store campaign source and referral information, the first landing page and first-visit time in browser storage and include these details with form submissions to understand how applicants found Reev.

When you follow an install link, we may record its source, path and query values, user agent, device category, destination, request details and time. We use IP addresses and user agents to create salted hashes for measuring repeat visits. These records may contain personal information; hashing does not make all of this information anonymous.

Store redirects may pass a campaign source to Apple or Google. An install-link visit does not confirm an app installation or identify an exact number of individual people.

Cookies, analytics and session recording

We use PostHog to understand visits to our website and improve the website experience. It collects page URLs (including query values), referring pages, browser and device information, page visits and departures, and clicks on download and store links. PostHog uses cookies and local storage for browser identifiers and analytics information.

PostHog session recording may capture page content and interactions such as clicks and scrolling. It is configured to mask form input values and designated text, but other page content and URLs may still contain personal information.

You can restrict cookies and site storage in your browser, although this may affect website features. PostHog is configured to respect Do Not Track where your browser provides that signal. These browser controls do not necessarily prevent server-side install-link logging.

Website service providers and overseas processing

We use Amazon Web Services (AWS) to store website form submissions and install-link records in its Sydney region. AWS CloudFront delivers the website through a global network and may process request information outside Australia. We also use Supabase in Singapore and Netlify, which may process website requests in the United States.

Resend handles website emails and PostHog handles website analytics and session recording, with data processed in the United States. Website information therefore does not all remain in Australia.

3. Information Collected via the Reev Mobile App

When you use the Reev mobile application, we collect the following categories of personal information.

Account and Identity Information

  • mobile phone number
  • first and last name
  • date of birth
  • age-verification signals (where applicable)

Profile and Preference Information

  • gender
  • sexual preferences
  • ethnicity
  • religion
  • height
  • lifestyle information (e.g. smoking, drinking, children, wanting children)
  • dating preferences (such as age range and distance)

Some profile and preference information may be considered sensitive. You choose whether to provide this information. Where required, we collect sensitive information with your consent.

Location Information

  • approximate location or distance between users
  • manually selected location (such as a dropped map pin)

User Content

  • voice recordings used in profiles, voice notes, and optional AI-assisted features
  • photos uploaded to curated albums
  • text messages exchanged in the app
  • feedback or breakup notes shared between matched users
  • AI onboarding recordings, transcripts, prompts, generated profile drafts, and user feedback, where you choose to use AI-assisted features

Interaction and Usage Information

  • matches and unmatches
  • date requests, scheduling, and participation
  • intimacy level progress
  • Meet-Up status and check-ins

Safety and Moderation Information

  • reports submitted by users
  • blocks and enforcement actions
  • internal safety and audit logs

Technical and Device Information

  • device type and operating system
  • IP address
  • crash reports
  • performance and diagnostic data

4. Voice Recordings and AI-Assisted Profile Features

Voice recordings are used to enable voice-based profiles and communication between users.

Your live voice conversations with other users are not recorded by Reev.

If you choose to use an AI-assisted onboarding or profile feature, that AI interaction may be recorded, transcribed, processed, edited, or converted into profile content. You will be able to review relevant profile content before it appears on your profile.

Where you consent, Reev may use AI onboarding recordings, transcripts, generated outputs, and feedback to improve Reev's AI-assisted profile tools.

We do not use ordinary live dates between users to train AI models.

Users should avoid including identifying, sensitive, or third-party information in voice recordings unless they are comfortable providing that information.

5. How We Use Personal Information

We use personal information to:

  • operate and improve the Reev app and website
  • create and manage user accounts
  • match users and facilitate dates
  • enable voice, video, and text communication
  • provide, personalise, test, and improve optional AI-assisted profile and onboarding features
  • improve Reev's AI-assisted profile tools, where you have consented
  • maintain trust, safety, and integrity of the platform
  • prevent fraud and misuse
  • process payments and paid features, where applicable
  • respond to enquiries and support requests
  • comply with legal and regulatory obligations

6. How We Share Personal Information

We may share personal information with trusted third-party service providers who support the operation of Reev, including providers for:

  • cloud hosting and data storage
  • authentication and SMS delivery (for example, Twilio)
  • in-app voice and messaging services (for example, ZegoCloud)
  • analytics, security, and performance monitoring
  • payment processing (where applicable)
  • AI, transcription, speech processing, and profile-generation providers, where AI-assisted features are used

These service providers may change over time.

Some service providers may be located outside Australia. We take reasonable steps to ensure appropriate safeguards are in place for overseas disclosures.

We do not sell personal information.

7. Data Retention and Account Deletion

If you request deletion of your account, your account will be deactivated.

We will delete or irreversibly de-identify your personal information within 90 days of your deletion request, unless retention is required for legal, safety, fraud prevention, or compliance purposes.

This includes, where applicable:

  • profile information and preferences
  • voice recordings
  • photos
  • text messages
  • breakup notes and feedback
  • interaction and matching history

Backup copies may persist for a limited period as part of routine system backups.

After account deletion, we may retain limited, de-identified or pseudonymised records (such as hashed identifiers and timestamps) solely for fraud prevention, safety, and compliance purposes. These records do not contain profile content, communications, or media.

For AI-assisted features, raw recordings, transcripts, generated drafts, and feedback may be retained for as long as reasonably needed to provide the feature, maintain safety and audit records, improve the feature where consent applies, or meet legal and compliance obligations.

8. Security

We use industry-standard security measures, including encryption in transit and other technical and organisational safeguards, to protect personal information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at: hello@reev.com.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised "Last updated" date. Where a change is material, we may also notify users through the app, SMS, push notification, email where available, or another reasonable method.

Questions about this Privacy Policy can be sent to hello@reev.com.au.

Questions about your privacy?

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