Reev Terms & Conditions

Last updated: January 2026

1 Accepting these Terms

Welcome to Reev, a dating application provided by Reev Australia Pty Ltd (ACN 684 446 268) ("Reev", "we", "us", "our"). "Reev" is our brand name and registered trade mark. Your contract is with Reev Australia Pty Ltd.

By creating an account, verifying your mobile number, tapping "Send Code", "Confirm", or otherwise continuing the signup process, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (Terms).

Our Privacy Policy explains how we collect, use, and store personal information and forms part of your agreement with us.

If you do not agree to these Terms or the Privacy Policy, do not use the Services.

2 Eligibility, Account & Representations

2.1 Eligibility

Reev is for adults aged 18 years and older. We may require age-verification steps (such as ID verification or facial age estimation). If you cannot demonstrate that you are 18 or over, you may not use Reev.

2.2 Account creation

You must create an account (Account) using accurate and up-to-date information. You are responsible for all activity that occurs under your Account and for keeping your login details secure.

2.3 Prohibited account conduct

You must not:

• impersonate another person or entity;
• create multiple or fraudulent Accounts;
• share your login credentials; or
• obtain or share external contact details outside the authorised Reev flow.

2.4 Compliance with the Online Dating Industry Code

We comply with the Australian Online Dating Industry Code (in force from 1 April 2025). We may suspend, verify, restrict, or remove Accounts to meet our obligations under the Code.

2.5 Law‑enforcement cooperation

We may preserve and disclose User Content or account information where required by law, subpoena, court order, or regulator request.

2.6 Representations

You represent and warrant that:

• you are at least 18 years old and legally able to enter this agreement;
• the information you provide is accurate and not misleading; and
• you have all rights necessary to upload User Content and that doing so does not infringe any law or third-party rights.

3 The Reev Dating Experience

Reev guides users through a staged dating experience designed to encourage intentional and respectful connections.

We may change session lengths, frequency, features, or milestone requirements from time to time. You are responsible for attending scheduled sessions. Missed sessions caused by user non-attendance do not entitle you to refunds.

4 Community Guidelines & Safety

4.1 Prohibited conduct

Users must not engage in:

• hate speech;
• harassment, bullying, or coercion;
• discrimination;
• explicit sexual content or pornography;
• spamming or scamming; or
• any other illegal or harmful behaviour.

Violations may result in warnings, temporary suspension, or permanent removal of your Account, without refund.

Reev does not provide medical, psychological, or relationship advice.

4.2 Safety when meeting offline

When arranging an in-person Meet-Up, you are responsible for taking reasonable precautions, including meeting in public places and informing a trusted contact.

Reev does not guarantee user safety. If you believe you are in immediate danger, contact local emergency services.

Use of the Services is also governed by our Safety Policy, which outlines acceptable behaviour and enforcement processes.

4.3 Blocking and Reporting

Users may block other users after an interaction has occurred. Blocking immediately prevents further interaction and removes the blocked user and their content from the blocking user's experience.

Blocking notifies Reev of potential violations of these Terms or our Safety Policy. Reev may review such reports and take enforcement action, including content removal, account restriction, suspension, or termination.

Reev has zero tolerance for objectionable content or abusive behaviour. Blocking is irreversible and overrides any paid features or reconnection mechanisms.

5 Fees, Trials & Subscriptions

All prices are in Australian dollars and include GST unless stated otherwise.

5.1 Free and paid Services

Some features are available for free. Premium features require a recurring subscription (Subscription), as described in-app. Subscriptions are billed monthly and automatically renew unless cancelled before the next billing date.

5.2 Fee changes

We may change fees from time to time. We will provide at least 30 days' notice via the app or email. New fees apply at your next billing cycle unless you cancel beforehand.

5.3 Trials

If you receive a free trial, full subscription fees apply at the end of the trial unless you cancel before it ends.

5.4 Upgrades & downgrades

Upgrade: charged immediately and take effect instantly.

Downgrade or cancellation: take effect at the end of the current billing period. Fees already paid are non-refundable.

5.5 Payment processing

Payments are processed by third-party payment providers. We may change payment processors at any time.

5.6 Failure to pay

If payment fails, we may suspend or terminate your access.

5.7 Chargebacks

If a chargeback occurs, we may recover reasonable costs and suspend the Account until resolved.

5.8 Future one‑off digital purchases

If we introduce single-purchase digital items or unlocks, those purchases are non-refundable once delivered, except where non-excludable consumer law rights apply.

5.9 Premium feature changes

Premium features are described in-app and may change over time. If we make a material change that significantly reduces paid features, we will provide notice through the app or by email.

6 Licence to Use Reev

During the Term, we grant you a non-transferable, non-exclusive licence to access and use the Services in accordance with these Terms. You must not:

• reverse-engineer, resell, scrape, or interfere with the Services;
• introduce malicious code or circumvent security; or
• use Reev to transmit unlawful or offensive material.

7 Availability, Disruption & Downtime

We aim to provide reliable access but do not guarantee uninterrupted availability. Services may be interrupted due to maintenance, emergencies, or third-party failures.

8 Intellectual Property & User Content

8.1 Our intellectual property

All intellectual-property rights in Reev belong to us. You must not copy or misuse our IP.

8.2 User Content licence

By uploading User Content, you grant us a worldwide, royalty-free licence to host, store, transmit, analyse, and use that content solely for operating and improving the Services.

This licence survives termination only to the extent required for backups, dispute resolution, or legal compliance.

8.3 User content warranties

You warrant that you own or control all rights to the content you upload and that it is lawful.

8.4 Feedback disclaimer

Feedback and breakup notes are user-generated content. Reev does not verify or endorse feedback and may remove content that breaches our Safety Policy.

8.5 Analytics

We may generate anonymised or aggregated data for product improvement and research.

9 Privacy & Data Handling

We collect and handle Personal Information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

9.1 Data security & backups

We take reasonable steps to protect personal information using industry-standard safeguards.

9.2 Data retention

When an Account is deleted, personal information is deleted or irreversibly de-identified in accordance with our Privacy Policy, subject to legal, safety, fraud-prevention, or compliance requirements.

9.3 Law‑enforcement requests

See section 2.5.

9.4 Notifiable data breaches

If we become aware of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

10 Consumer‑Law Rights

Nothing in these Terms excludes or limits any non-excludable rights under Australian Consumer Law. Subject to those rights, we do not offer refunds for change of mind.

11 Liability & Indemnity

11.1 Limitation of liability

To the maximum extent permitted by law, we are not liable for:

• interactions between users (including in-person meetings);
• your devices or network environment; or
• use of the Services by anyone other than you.

11.2 Consequential loss

Neither party is liable for Consequential Loss.

11.3 Liability cap

Where permitted, our liability is limited to resupplying the Services or the amount you paid in the previous 12 months, or AU$1,000 if you paid nothing.

11.4 Indemnity

You indemnify us against claims arising from:

• your breach of these Terms;
• your User Content; or
• any in-person Meet-Up arranged through Reev.

11.5 Survival

Clauses intended to survive termination will survive.

12 App‑Store Terms

12.1 Apple iOS

The mandatory Apple third-party-beneficiary terms apply.

12.2 Google Play

The mandatory Google Play Developer Distribution Agreement terms apply.

13 Suspension & Termination

We may suspend or terminate access for breach, non-payment, legal requirement, Code compliance, or if we discontinue the Services (with 90 days' notice and a pro-rata refund where required).

You may terminate at any time through the app. Termination takes effect at the end of the current billing period.

14 General

Variation – We may update these Terms with 30 days' notice.

Events outside our control – No liability for delays beyond reasonable control.

Governing law – New South Wales, Australia.

Notices – Sent to the email linked to your Account.

Relationship – No partnership, joint venture, or employment relationship is created.

15 Definitions

Account – your registered profile.

Consequential Loss – indirect or special loss, including lost profit or goodwill.

Meet‑Up – an in-person meeting arranged through Reev.

User Content – content you upload or share through the Services.

Services, Subscription, Personal Information – as described in context.